PAYMENT INFORMATION

KLARNA

To offer the greatest level of flexibility, we accept payments through KLARNA. With us, you can choose how you wish to pay: direct, later or in instalments.

This service is available in Sweden, Norway, Denmark and Finland.

Pay Later – pay after delivery (14 days credit)
Slice It – part payments from 6-24 months 

If you select payment by invoice, you will receive information from Klarna about how to pay for your order after you have received it. You can either pay interest free within two weeks, or alternatively use a more flexible payment schedule. 

If your order exceeds a certain amount, it is also possible to pay for the order in instalments – over 6, 12 or 24 months.

PAYPAL

PayPal is still the preferred online payment solution for many. To pay with PayPal, you can either use your registerred PayPal account or simply pay with your credit card of choice – no account needed. To check out with PayPal; just look for the PayPal button.

DELIVERY INFORMATION

DELIVERY METHOD

We ship worldwide with DHL and dispatch all orders within 48 hours. DHL’s dedication to excellence means full transparency for all shipments and you can always locate your package using a dedicated tracking number. 

Scandinavia: delivery in 1-4 working days
Rest of the world: delivery in 3-8 working days

After placing your order, you can choose to have it delivered to your preferred address, at a time that suits you or to a local DHL service point – typically a supermarket or gas station nearby.

Delivery notification will be sent via email or text message (SMS) when your package is ready for delivery or pickup. Note that orders may require signature upon receipt.

IMPORTANT INFORMATION

All orders are fully traceable through DHL.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by third parties or by other external factors.

We are unable to deliver to post office boxes.

TAXES & DUTIES

All countries within the European Union AND Norway are shipped DDP (Delivery Duty Paid). This means that all import taxes and duties are included in the final price you see in the web-shop.

Outside EU: If you are located outside of the EU, please note that most of our items are offered tax-free. Note that local taxes and/or customs charges may apply when importing. THEBROWNPAPERBAG assumes no responsibility for added charges and fees.
Please contact your local tax office for further information.

FIRST-TIME ORDER POLICY

For security purposes, THEBROWNPAPERBAG reserves the right to ship first-time orders to the cardholder’s verified billing address or work address.

To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

RETURNS & EXCHANGES

RETURNS

Our highest priority is to ensure that you are 100% satisfied with your order. This is why we offer 14-Day returns from the day you receive it; any returns must be shipped/postmarked within 14 days of receipt.

All items are delivered with a security tag, which must still be intact and attached to the item in case of a return. All attachments (both original and THEBROWNPAPERBAG’s own) are regarded as a part of the item. The receipt should always be included with a return.

DHL Pickup service

With our convenient pick up service, we can collect your order at your preferred address at a time that suits you. The cost of this service will be deducted from your refund.

To initiate a return, use the information included in your order or contact us directly at info@thebrownpaperbag.net.

EXCHANGES

If you wish to exchange for another product on our website, we recommend choosing Store Credit as your refund method. Exchanges are only processed upon receipt of returned orders and are based on stock availability.

If you choose Store Credit, note that this option is non-transferable and may not be returned or redeemed for cash.

CANCELLATIONS

If you want to change or cancel an order once it has been placed, please contact our customer service team by email within 1 hour of placing your order.
If the order has already been processed, it will be treated as a return and subject to regular return fees.

IMPORTANT INFORMATION

Returned items must have all tags attached – items returned without the tag attached in reasonable condition, will not be refunded and the customer will be liable for any/all related shipping expenses.

Please note that if the tag has been removed and you have still been aproved for a refund; this will only be offered as a store credit. (a) Please allow seven business days after receipt, for the refund to be processed. (b) Any associated shipping costs or fees are non-refundable. (c) Returns must be shipped from you within fourteen days of you receiving the goods. (d) The order must be delivered to us no later than seven days after you have made the shipment. (e) Returned items will be compared to original photos taken of the item before initial delivery to you. (f) THEBROWNPAPERBAG can not refund items lost in transit.

We reserve the right for compensation up to the full value of the order if any of the above conditions are not met

DAMAGED ITEMS

If you suspect that your order has been damaged during transit, or if you have received the wrong order or you find that the order has/have been grossly misrepresented; please contact us immediately.

If any of the above is justified, we will guide you through the exchange process and, for any of the reasons stated above, issue a full refund including all related shipping expenses.

Repairs: To avoid decreasing the value of stock items, repairs are only performed according to the standards defined by the original manufacturer.

For post-purchase repair needs, please contact us directly.
All items are sold “as is” making THEBROWNPAPERBAG exempt from liability for any pre- and post-purchase repairs.

USEFULINFORMATION

OUR PRODUCTS

At THEBROWNPAPERBAG we are specialists in vintage and pre-owned Louis Vuitton, Chanel, Hermès and Celine.

We guarantee that all of our items are 100% authentic and are committed to the highest level of integrity and security.

All items have been professionally cleaned and rejuvenated by our in-house experts. Each item is sold with our Authenticity Certificate, Care Instructions and our organic, tailored dust bag.

Since 2011, we have been dedicated to making the planet greener.
So join us, and together we’ll minimise our global carbon footprint and honor great craftsmanship in the process!

HOW TO SHOP

1. Use the menu to help you find what you are looking for.
You can shop by designer, category or style.

2. Once you have found an item you wish to purchase,
click on the ADD TO CART button underneath each item.

3. Review the items in your cart by clicking the CART link at the top of the page.
You can use the X to delete items from your cart.

4. Click on PROCEED TO CHECKOUT and complete your order by filling out your information, shipping method and payment method.

PRICING

EU & NORWAY:
All prices displayed are including VAT, meaning that no taxes will be added for orders within the EU or Norway.

Outside EU:
If your delivery address is outside of the EU, VAT will be subtracted from your order at checkout (if applicable).
Please note, orders delivered outside of EU may be subject to local taxes and/or custom charges.

BUYING A GIFT CARD

Make luxury your gift. In our web-shop, you can buy a THEBROWNPAPERBAG gift card – valid for anything available in the shop. Perfect for birthdays, anniversaries, Christmas or just to spoil your better half.

– Choose how much you would like to give.
– Add the recipient’s name, email address and a personal message (optional).
– The gift card will be emailed directly to the recipient and a delivery receipt will be emailed to you.

For further assistance please contact us

PACKING

Your order will be placed in our organic tailored dust bag surrounded by luxurious silk paper. 

Every item comes with:
– TBPB Authenticity Certificate 
– Care Instructions
– Organic tailored dust bag
– Original box, dust bag and enclosed materials* (*when available)

Using organic and recycled materials, our minimalist packaging is in line with our philosophy of contributing to a greener tomorrow.

OUT OF STOCK

All of our products have acquired their own distinct patina from use, storage or climate. This means that no two are alike. We therefore recommend that you secure your dream bag quickly.
For ease of mind, we offer 14-day returns, in case you are not 100% satisfied.

If you are interested in an item that is currently unavailable, you can easily sign up to our waitlist to be the first to know when it is back in stock.